Retail Business Newsletter

With the ever present battle to gain new customers, it is easy to forget the value existing customer relationships hold. Most company’s marketing budgets have no allocation for repeat customer sales and service despite the fact that consumer maintenance is much less expensive than procurement, and the purchases are more frequent, resulting in higher profits.
Many [...]

The customer is all important, but do you really know who your customers are? It is surprising how many businesses think they know who their customers are, but have never really spent time to do any in depth customer evaluation
One of the simplest techniques is to capture the demographics of your customers at the [...]

The world’s largest office supply chain, Staples released 4th quarter 2008 results showed a 14 percent drop in profit from the previous year. This comes on an actual increase in overall sales but of less profitable items.

The retailer sells a variety of items in it’s retail stores from consumables such as paper, toner cartridges, and [...]

In our story about Woolworths and the recent increase in employees we had a quote from CEO Michael Luscombe where he states what makes retail succeed: “the right products available and well-presented in our stores; a competitive price, and people who enjoyed interacting with customers.” In this article we will discuss how a good Retail [...]

In an example of a retail business that is not only surviving but flourishing one does not have to look farther than the local Woolworth’s. Retail giant Woolworths is defying current economic trends, and expects to create 7,000 Australian jobs in the next four months.
The supermarket company posted a 10 per cent increase in first-half [...]

A story in this first newsletter of 2009 has to be an apology. It has been over a year since we last sent out a newsletter. It is not that there hasn’t been retail news to report, there has. It has not been because we did not have ideas on how to run your business [...]